Calare Physiotherapy & Pelvic Health Privacy Policy

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Calare Physiotherapy & Pelvic Health – Privacy Policy

Effective Date: 09 March 2026

Introduction

Calare Physiotherapy & Pelvic Health is committed to protecting your privacy and ensuring your personal and health information is managed in a secure and transparent way.

This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of this policy is available upon request.

What Information We Collect

We collect personal and health information necessary to provide safe and effective physiotherapy care. This may include:

• Your      name, address, phone number and email
• Date      of birth and demographic information
• Medical      history and relevant health information
• Medicare,      private health insurance or NDIS details
• Referral      letters, reports and clinical records

How We Collect Your Information

We collect information directly from you where possible, including through:

• Intake      forms and registration documents
• Conversations      during consultations
• Referrals      from other healthcare providers

We may also collect information from referrals from other healthcare providers and other health professionals involved in your care, with your consent.

How We Use Your Information

Your information is used to support your care and our practice operations. This includes:

• Providing      physiotherapy assessment and treatment
• Communicating      with you about appointments and care
• Processing      payments, Medicare and insurance claims
• Coordinating      with other healthcare providers involved in your treatment (with your      consent)
• Meeting      legal and professional obligations

We may use secure clinical documentation tools (such as Heidi) to assist in generating and summarising clinical notes. These tools operate in accordance with Australian privacy and confidentiality requirements.

Disclosure of Information

We only disclose your information where necessary and appropriate. This may include disclosure to:

• Other      healthcare providers involved in your care (with your consent)
• Medicare,      private health insurers, NDIS or funding bodies
• Regulatory      authorities where required by law

We do not disclose your personal information overseas unless required and permitted by law.

Data Security and Storage

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.

This includes secure electronic systems, password protection, and restricting access to authorised personnel only.

We retain health information in accordance with legal requirements and securely destroy or de-identify it when no longer required.

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Requests can be made by contacting us using the details below.

Privacy Complaints

If you have a concern about how your information has been handled, please contact us.

We will take reasonable steps to investigate and respond to your complaint. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Calare Physiotherapy & Pelvic Health
Phone: 0422 763 844
Email: admin@calarephysio.com.au 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will be available upon request.